Call 800-246-5405
Menu
Home food delivery for counties in PA, NJ, DE and MD.

Questions About Our Home Delivery Food Service?

Read FAQs For Answers

If you don’t find the answers you’re looking for below, feel free to contact us directly.

When are your delivery times?open

We deliver Monday through Saturday, usually between 8:00 AM and 7:00 PM. Our deliveries begin in the early morning hours and continue into the evening to accommodate our customers' schedules.

When you place each food order, your Culinary Consultant will ask you to complete a Delivery Preferences Form to indicate any special delivery requests you may have. We will always strive to accommodate your special requests.

How are your products wrapped?open

Our products are vacuum-sealed in a state-of-the-art MULTIVAC packaging machine. All products are then individually flash-frozen, enhancing their flavor and freshness. The MULTIVAC wrap is the latest generation of breathable plastic wraps.

When frozen, all of our products are vacuum-sealed and fully protected from freezer burn, discoloration and dehydration. When you thaw them, however, the vacuum seal is broken, and the plastic will become loose around the product. Therefore, it is important to place something under your products when defrosting them, as the juices may escape between the two layers of plastic. This is normal, given the breathable nature of the wrap, and it does not indicate defective packaging.

What are your office hours?open

Five Star's Customer Service Department may be reached at (610) 337-9004.

Office hours are between:

  • 9:00 AM and 9:00 PM Monday through Thursday
  • 9:00 AM and 5:00 PM Friday
  • 9:00 AM and 1:00 PM Saturday
Where do you deliver?open

Five Star Home Foods is headquartered in King of Prussia, PA. We provide home food delivery of all-natural meats, wild-caught fish, organic vegetables and juices, as well as whole grain breads, to customers living in PA, NJ, DE and MD, within about a 100-mile radius of Philadelphia.

We also have the ability to ship orders all across the USA.

Please feel free to call 1-800-246-5405 to inquire about home delivery to your area, or click here to view a map of our delivery service area.

Does Five Star Home Foods cost more than the supermarket?open

The bottom line is that our customers generally spend about the same amount with us as they previously spent in the supermarket for meats, vegetables and juices. We eliminate your middlemen expenses and deliver directly to you in quantity, so we are able to offer extremely high quality at affordable prices.

Customers definitely get a much better value from us, plus they enjoy all the great Five Star Home Foods advantages, such as having natural meats and organic vegetables and juices individually wrapped, vacuum-sealed and home-delivered – not to mention our rewards program and lifetime discounts. Having Five Star Home Foods deliver your groceries is like having a grocery store right in your own home. As other companies continually raise prices, we strive to keep our service affordable and to build long-term relationships with our customers.

certified angus beef logo
What is Certified Angus Beef®?open

The Certified Angus Beef LLC® Program is a nonprofit division of the American Angus Association, the world’s largest beef cattle registry. The Association comprises more than 28,000 Angus breeders who are dedicated to producing high-quality beef that’s superior in taste and tenderness.

In 1976, the United States Department of Agriculture (USDA) broadened its standards for the Choice and Prime grades of beef. In response to this wider variation in beef grades, the American Angus Association established the Certified Angus Beef LLC® in 1978. The Certified Angus Beef Program’s mission is to increase demand for registered Angus cattle by providing consumers with a consistent, high-quality beef brand.

The USDA evaluates all Certified Angus Beef® products for the Program’s stringent quality specifications. These specifications must be met before the beef earns the Certified Angus Beef® logo. Only licensed packers, fabricators, distributors, restaurants and retail stores may use the Certified Angus Beef LLC® trademarks to promote the product. The Program doesn’t own the beef or the cattle but works with Program licensees to closely regulate and maintain product integrity.

Five Star Home Foods is proud to be the only home food service in the entire USA licensed to sell the Certified Angus Beef® product, which is known throughout the world for its consistency, tenderness and full beef flavor.

Certified Angus Beef® Facts:

  • Only 8% of beef earns the distinctive Certified Angus Beef® brand.
  • All cattle approved for the Certified Angus Beef® program must meet rigorous requirements for Marbling and Maturity, which results in consistent sizing, quality appearance and assured tenderness.
What is the Automatic Payment Program (APP)?open

How does the program work?
Once you enroll, we will automatically deduct your payment from your checking or savings account each month. We will send notification to your bank to electronically transfer to Five Star Home Foods the exact amount of your payment on your due date, or an alternate date you select. You will receive information about the transaction each month on your regular bank statement.

What are the advantages?
Convenience, security and savings! You no longer have to write a check, stamp an envelope and send your payment each month. You have peace of mind knowing that your monthly payment was made automatically and on time through the banking system. No more late fees for that payment you simply forgot to mail.

APP is free and easy!
There is absolutely no charge for our APP service. We offer it to our customers because it ensures prompt and accurate payments. It is simply more convenient for everyone.

How can you begin this convenient service?
Just ask your Culinary Consultant to sign you up or call customer service at (610) 337-9004.

What is “all-natural”?open

Health-conscious consumers should look for "All-Natural" labels from companies that are members of the All-Natural Food Council of North America. Only products with this label may be considered truly "All-Natural" food options. Five Star Home Foods is a distinguished member of the ANFCNA.

Foods labeled "100% Natural" or "All-Natural" are not always what they claim. The U.S. Department of Agriculture allows chicken to be processed and "plumped up" with water, salt and other chemicals while still being labeled "All-Natural." Although water and salt are natural ingredients, they are not naturally found in chicken, and when they are added to it, the chemical makeup is changed.

Companies add water to increase the weight of raw meats, including beef, chicken and pork. Because meat is sold by weight and water is inexpensive, this increases a company's profits. But, this water becomes the carrier for other additives, such as tenderizers, carrageenan, sodium and other preservatives.

Consumers trying to watch their sodium intake are often unaware of the additives in chicken, which may contain between 200 and 400 milligrams of sodium per serving – equal to a serving of fast-food french fries!

Consumers trying to watch their sodium intake need to be aware that most foods sold in grocery stores today are not "All-Natural," as labeled.

 

What does “organic” mean?open

When a product is labeled "organic," it means that it has been grown without synthetic chemicals or pesticides, and in a way that supports the earth and its ecosystems. Organic agriculture practices are committed to achieving a balance with nature. There are many reasons why organic is better for the planet. These include:

  • Better For Our Children: Children's growing bodies and more active metabolisms make them more likely to be harmed by exposure to pesticide residues in food.
  • Better For Our Water: The Environmental Protection Agency estimates that the groundwater in 38 states is contaminated with at least some cancer-causing pesticides. Organic growers and processors use production methods that eliminate persistent, toxic chemicals.
  • Better For Topsoil: Intensive monocropping and chemically intensive farming practices have eroded billions of tons of topsoil from U.S. croplands over the years. Farming organically helps preserve the most important tool of production, our soil, by building soil organic matter with composts and cover crops and by using diverse crop rotations.
  • Better For Health: Studies continue to document the carcinogenic effects of pesticides on humans. The EPA considers 60% of all herbicides, 90% of all fungicides and 30% of all insecticides as potentially cancer-causing.
  • Better For Rural Life: Organic farming may be one way to help preserve small, family-owned farms and rural communities. Today, one percent of the country's farms will constitute half of farm production.
  • Healthier Habitat: The tenets of organic agriculture place the balance of the ecosystem at the top of the priority list. Organic farming eliminates the risk of illness to both humans and wildlife by eliminating harmful pesticides. Wildlife near organic farms benefits from practices such as retention of fence rows, wetlands and other natural areas.
What is the difference between all-natural and organic?open

USDA Organic products are grown without synthetic pest management and using soil in which non-biologicals have not been used for five to seven years. Animals may only be fed from crops grown using the criteria above. The process differs after the animal is passed onto production facilities.

The USDA All-Natural program, however, excels in the area of processing and production. Like the USDA Organic program, synthetic fertilizers and biological pest management are banned during the growing cycle and raising of the animals. After they are raised and sent to production, the process is given close consideration. For example, machines touching USDA All-Natural products must be steam-cleaned rather than bleach-cleaned, as in the USDA Organic program.

As for packaging, USDA All-Natural products are only allowed to be packaged using natural products (like rice paper) while USDA Organic products are allowed to be packaged using Styrofoam, cellophane and non-natural paper.

The final difference between USDA All-Natural and USDA Organic is the freezing process. USDA Organic products are slow-frozen, which creates crystallization, while USDA All-Natural products are blast- or flash-frozen, which prevents crystallization and eliminates anaerobic bacteria (like E. coli). Both products must be vacuum-sealed to preserve freshness and eliminate aerobic bacteria (like salmonella).

What if I don’t have a freezer?open

You don’t need a freezer to learn about the service. Very often, we can service you with your current freezer space. If additional freezer space is needed, Five Star Home Foods can provide a freezer through our discount rewards program.

power outage logo
What should I do in the event of a power outage?open

If you are without electricity, it is important to keep your freezer door closed. Generally, a well-insulated freezer keeps your foods safe for at least 48 hours, if the door is kept closed. However, this time frame is impacted by several factors, including how fully your freezer is stocked (the less empty space, the better) and the room temperature where the freezer is stored.

If you have advance notice of a storm that could potentially cause a power outage, we recommend that you add containers of water to fill any empty spaces in your freezer.  By allowing this water to freeze prior to any power outage, your freezer will essentially be packed with ice, which will extend the time before any food spoilage.

Another possibility to help keep your foods frozen is to add dry ice to your freezer.  You can locate a dry ice supplier near you at http://www.dryiceinfo.com/.

spoiled food logo
How do I tell if my foods are spoiled?open

The U.S. federal government provides guidance on how to assess the food spoilage at http://www.ready.gov/food. They recommend that “If an appliance thermometer was kept in the freezer, check the temperature when the power comes back on. If the freezer thermometer reads 40° F or below, the food is safe and may be refrozen. If a thermometer has not been kept in the freezer, check each package of food to determine its safety. You can't rely on appearance or odor. If the food still contains ice crystals or is 40° F or below, it is safe to refreeze or cook.”

If any of your Five Star foods were totally thawed (no ice crystals when you squeeze the package) or above 40° F, please contact Customer Service to file a food spoilage claim.

  TASTE THE FLAVOR: Request Your Free Sample Pack Of Five Star's All-Natural  Meats, Poultry And Organic Vegetables Try My Free Sample Pack  
I can’t offer enough praise for the delivery technician in helping me stay calm when my freezer wasn’t working. Thanks for taking care of the replacement in such a timely manner. You are certainly a Five Star operation!
Janet Colodonoto, Clayton, DE
This is our first experience with a home food delivery service, and we couldn’t be happier. The quality of the meats is far superior to what you can find in the supermarket, and the service is exceptional.
Steven Haas and Nicole Esposito, Middletown, DE